Solutions

Contact Center and BPO Services

Today's consumer is more demanding than ever. In the global marketplace, 24 hour/7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation. Ferotek services allow your doors to never close. We'll be there to greet your customers when you're not.

Our call center and BPO Outsourcing Services leverage the power of the world wide web with leading-edge technology to provide unique and transparent communications solutions.

Ferotek currently operates its centers dedicated to servicing our clients in USA, UK & Australia.

Our call center services include:

Customer Service
Order Taking
Infomercial and Direct Response Support
Web chat and Web Collaboration
24 Hour Help Desk Services
Conference and Registration
Appointment Scheduling
Emergency Response
Virtual Receptionist
Overflow Call Management

Our BPO Services include:

Knowledge Management
Finance & Accounting Services
Engineering Services
Document Processing
Order/Data Entry
Claims Processing
Web Application Development

Each of our call center and BPO services provides businesses with industry leading telephone or web-based customer support solutions for a fraction of the cost of maintaining a similar service of your own.